Thank you for choosing Buy Gold Studio ("we", "us", "our", or the "Company") and visiting our website www.buygoldstudio.com ("the Site"). We value your business and are committed to offering you the highest cash value for your luxury watches, fine jewelry, precious metals, and diamonds. Our goal is to provide you with a secure, transparent, and efficient transaction experience. To ensure clarity, we've established the following Terms and Conditions of Sale and Website Use (the "Terms").

These Terms govern:

1. Your access to and use of the Site, including any content, functionality, and services offered on or through the Site, whether as a guest or registered user; and

2. Any offers by us to purchase your item(s).

By using the Site, accepting an offer from us, or agreeing to these Terms, you confirm that you accept and agree to abide by them. If you do not agree to these Terms, please do not access our Site or use our services.

Eligibility

Our services are available to users who are 18 years of age or older and reside in the United States, Canada, or any of their territories. We reserve the right to request documentation to verify your eligibility.

Changes to the Terms

We may revise these Terms at any time. Changes become effective immediately upon posting. Your continued use of the Site signifies your acceptance of any revised Terms. We encourage you to review this page regularly to stay informed.

Appraisal Process & Insurance Coverage

To send your Items for appraisal, you may request a Buy Gold Studio shipping kit, which includes either a FedEx label or a USPS Safepak mailer. Insurance coverage details are as follows:

  • FedEx Shipments - Insured for up to $5,000.
  • USPS Safepak Shipments - Insured for up to $1,000.
  • Additional Insurance Coverage - Available up to $150,000 upon request. Please email info@buygoldstudio.com prior to shipment to make arrangements.

Packaging Requirements

  • - Items under two (2) pounds must be shipped in a FedEx envelope or USPS Safepak with a securely taped seal.
  • - Items over two (2) pounds must be shipped in a new cardboard box, securely packed and taped.

To protect your shipment:

  • - Ensure all Items are securely packaged.
  • - Obtain a printed receipt with a tracking number when you drop off your package.
  • - Take clear photographs of your Items before shipping.

We are not responsible for claims on improperly packed shipments, parcels scanned at the wrong carrier facility, or packages not physically scanned by the carrier.

Insurance Claims

If your insured shipment is lost, damaged, or stolen during transit:

  • - For FedEx shipments, notify us at info@buygoldstudio.com within 15 days of the shipment date.
  • - For USPS shipments, notify us within 30 days of the shipment date.

In cases where a parcel shipped via a Buy Gold Studio FedEx label is lost despite proper packaging and adherence to shipping guidelines, we will reimburse the supported value of the Items (with receipts) up to a maximum of $5,000.

Offers to Purchase Your Items

Upon receiving and appraising your Items, we will provide you with an offer:

  • - If you ACCEPT the offer, payment will be processed promptly.
  • - If you DECLINE the offer, your Items will be returned to you at no cost.

If you do not respond within the specified Holding Period, the offer will be automatically deemed ACCEPTED, and payment will be mailed via USPS First Class Mail. This transaction will be final, binding, and non-reversible.

10% Bonus Offer

Customers who ship their Items within 7 days of receiving our shipping materials will automatically receive an additional 10% bonus on top of the standard appraisal value. This bonus offer cannot be combined with other promotions, and the total payout will not exceed the melt value of your Items.

For questions or concerns, please contact us at info@buygoldstudio.com. We look forward to serving you with professionalism and care.

Payment Methods

We offer a variety of efficient payment methods to ensure that you are paid as quickly as possible. Checks are mailed by the Company via First Class USPS for free; however, if you opt for one of our premium payment options, an applicable fee may affect your final payout. Our current payment options and fees are as follows:

  • ● Check via First Class USPS mail: No cost
  • ● Virtual Card (see terms below): No cost
  • ● Direct Deposit (for payments over $30,000): $35.00
  • ● Print-at-home check: $5.00
  • ● Check via FedEx Express (2-3 days): $15.00 USD shipping fee
  • ● Check via FedEx Overnight (next business day where available): $25.00 USD shipping fee
  • ● PayPal: 3.49% + $0.50 service fee charged by PayPal (not Company)

For questions or concerns, please contact us at info@buygoldstudio.com. We look forward to serving you with professionalism and care.

Return Shipping

For all parcels returned to you containing Items with Offers valued at a total of $1,500.00 USD or less, Buy Gold Studio shall insure such parcels for a total value equal to Buy Gold Studio's Offer(s) on such Items plus an additional 20% (not to exceed the total melt value of the precious metals and/or cash value of the diamonds up to a maximum of $1,500.00 USD).

For all parcels returned to you containing Items with Offers valued at a total of $1,500.01 USD or higher, or if the Items shipped contain any diamonds, Buy Gold Studio shall insure such parcels for a total value equal to Buy Gold Studio's Offer on such Items plus an additional 20% (not to exceed the total melt value of the precious metals and/or cash value of the diamonds up to a maximum of $5,000.00 USD).

All parcels returned to you containing Items with Offers valued at $0.00 USD, meaning the Items contain no solid precious metals or diamonds, will not be insured during return transit. Buy Gold Studio only insures Items during shipping that are comprised of solid precious metals and diamonds.

Additional Insurance Coverage

Additional insurance is available prior to shipping. If you would like to secure additional insurance, you must contact us at info@buygoldstudio.com prior to shipping to make arrangements.

In the event a parcel shipped to you is damaged, lost, or stolen in transit, and you would like to file an insurance claim, we will assist you to do so. You must notify Buy Gold Studio in writing by emailing info@buygoldstudio.com within thirty (30) days of the shipment date.

Once we deposit the parcel containing your Items with the carrier, you bear the risk of loss, and we disclaim any and all responsibility or liability for Items that are damaged, lost, or stolen during shipment, other than to obtain the insurance and assist you in submitting any timely insurance claims, as set forth above on parcels returned to you by Buy Gold Studio. You must notify Buy Gold Studio immediately of any change of address. We are not liable for loss of your Items if a carrier is unable to deliver to the address on file.

Personal Packaging and Jewelry Boxes

Please note that any jewelry boxes, extra packaging (including but not limited to necklace or earring holders or ring boxes provided at the time of appraisal), or sterling silver boxes are not guaranteed to be returned to you. By submitting your Items, you acknowledge and agree to this condition.

Ownership of Items

You hereby represent and warrant that all Items you send to us are owned by you and that no other person or entity’s permission or authorization is required to process the Items purchased by us. You agree to indemnify, defend, and hold harmless Buy Gold Studio, its employees, subsidiaries, directors, officers, agents, representatives, successors, and assigns from and against any and all loss, claims, damages, and reasonable costs and expenses (including attorneys’ fees), and the cost of enforcing any right to indemnification hereunder and the cost of pursuing any insurance providers, arising out of or incurred in connection with any third party claiming any ownership, leasehold, expectancy, or other interest in any of the Items purchased by us from you.

Responsibility Disclaimer for Inadequate Packaging

Furthermore, it is expressly stated that Buy Gold Studio shall not be held liable for any losses incurred if proprietary packaging utilized by the sender is deemed insufficiently secure.

Additional Insurance Coverage

To obtain additional insurance coverage, the following terms must be adhered to:

Proir Arrangements

Additional insurance must be arranged with Buy Gold Studio before shipping.

Coverage Limits

  • ● $75,000 per package containing multiple items.
  • ● $150,000 per package containing a single item.

Packaging Requirements:

  • ● Shipments under two (2) pounds must be sent in a FedEx envelope with a strip of tape securing the seal.
  • ● Shipments over two (2) pounds must be packaged in a new cardboard box that is properly sealed, packed, and taped.

Coverage Commencement:

Insurance coverage begins when:

  • ● The package is dropped off at an authorized FedEx location, scanned by FedEx personnel, and a receipt is issued; or
  • ● A FedEx driver scans the package during pickup.

Insurance Coverage Commencement

The commencement of insurance coverage begins upon the initial scanning of the FedEx tracking barcode affixed to your package by FedEx. Neither Buy Gold Studio nor its insurers shall be held accountable for packages lost prior to the initial physical scan conducted by FedEx.

Shipping and Packing Instructions

Failure to comply with the following shipping and packing instructions shall result in the nullification of insurance coverage for your item(s):

  • ● To facilitate the claims process in the event of loss or damage, it is advised to capture detailed photographs of your valuables and any accompanying items prior to dispatching the shipment to Buy Gold Studio.
  • ● When reusing packaging, ensure its integrity is preserved, and any prior shipping labels are removed.

Precautions During Shipment

When shipping your item, it is imperative to undertake reasonable precautions to mitigate the risk of loss during transit.

Alternate Shipping Label Responsibility

Should you opt to utilize a shipping label or service independent of those provided by Buy Gold Studio, you shall assume sole responsibility for associated delivery costs, insurance, fees, taxes, charges, and losses. Insurance shall not be valid in these circumstances.

Item Condition and Assessment

By entrusting your item for physical assessment, you acknowledge that certain items may necessitate thorough examination. Buy Gold Studio shall not be held liable for pre-existing damages or damages incurred due to inadequate packaging during transit.

Purchased Goods

Buyer agrees to make a non-refundable payment for the total invoice value to Buy Gold Studio before the purchased items are shipped. Buy Gold Studio will ship goods to the Buyer within three (3) business days after the Buyer’s payment clears. Buy Gold Studio shall be responsible for shipping costs associated with the delivery. Title and risk in the gold will transfer to the Buyer upon delivery. Buyer has the right to inspect the gold upon delivery and must notify Buy Gold Studio of any discrepancies or defects within one (1) business day from the date of delivery to discuss replacement of like product.

Non-Refundable Agreement: Buyer acknowledges and agrees that payment made for goods is non-refundable, and there will be no refunds or returns for any reason, including but not limited to changes of mind, disputes, or fluctuations in precious metal market prices.

Claims Process Overview

A designated Buy Gold Studio Case Manager will serve as your primary contact throughout the claims process.

  • ● Buy Gold Studio will conduct a comprehensive investigation, utilizing internal records and external sources.
  • ● If deemed warranted, a claim will be filed with the relevant insurer(s), who may appoint an adjuster to assess the claim.
  • ● The insurer’s decision, inclusive of any approved payment, shall be communicated promptly to the claimant.
  • ● Upon approval, payment will be disbursed to the claimant within five (5) business days.
  • ● In the event of denial, the claimant will be promptly informed of the decision.

Please note that the duration from claim reporting to final adjudication and payment by the insurer is variable and beyond Buy Gold Studio’s control. Reasonable efforts will be made to expedite the process and minimize delays.

Lost Package Claim Policy

In the event that a package is lost during transit, and the claimant is unable to provide receipts, photographs, or other acceptable proof of purchase, the maximum claim reimbursement shall be limited to one hundred dollars ($100).

Documentation Requirement and Claim Nullification

To substantiate any claim, you must provide photographs depicting the contents of your consignment, along with receipts and/or proofs of purchase. Alternatively, images of your items placed alongside our mailer supplies may be accepted. Failure to provide the required documentation within the stipulated 30-day timeframe will render your claim void.

  • ● A printed receipt with a tracking number proving your parcel was received and scanned by FedEx or USPS, as applicable.
  • ● Pictures of the contents of your parcel, along with receipts and/or proofs of purchase.
  • ● A valid government identification card.
  • ● A brief written statement describing the package, its contents, loss circumstances, and any other relevant details.
  • ● Supporting documentation to verify the package’s contents and value, which may include:
    • ○ Video of the contents being packaged.
    • ○ A log describing the items and their estimated weight.
    • ○ Historical package details that indicate the weight and value of the items shipped.
    • ○ Screenshots of market value sources if applicable.

Failure to provide this documentation within 30 days will result in your claim being denied.

NOTE: IT IS A FEDERAL OFFENSE TO SUBMIT FALSE CLAIMS THROUGH UNITED STATES MAIL OR VIA INTERSTATE TELECOMMUNICATION DEVICES.


Cooperation in Claims Process

Your cooperation is essential throughout the claims process, including participation in any investigations conducted by Buy Gold Studio or our insurance providers. You agree to respond promptly to information requests and participate in required telephone discussions.

Investigative Clause

Any parcels delivered to our facility that arrive without contents will be thoroughly investigated. We reserve the right to deny claims following our investigation.

Release and Waiver of Liability

During the appraisal process, it may be necessary to scratch or scrape items to remove the top layer of material so our testing apparatus can accurately determine the true grade or karat of the item. In the event your item is scratched, scraped, broken, or damaged during this process, Buy Gold Studio is not responsible or liable.

BY ACCEPTING THESE TERMS, YOU AGREE TO ASSUME ALL RISKS THAT YOUR ITEMS MAY BE DAMAGED BY BUY GOLD STUDIO, ITS AFFILIATES, EMPLOYEES, OR AGENTS DURING THE APPRAISAL PROCESS. TO THE FULLEST EXTENT PERMITTED BY LAW, BUY GOLD STUDIO SHALL NOT BE LIABLE FOR DAMAGES OF ANY KIND ARISING FROM THE APPRAISAL PROCESS.


Site Terms of Use


Accessing the Site and Account Security

We reserve the right to withdraw or modify the site and any services or materials provided without notice. We will not be liable if any part of the site is unavailable at any time.

You are responsible for:

  • ● Making all arrangements necessary for your access to the site.
  • ● Ensuring anyone accessing the site through your internet connection complies with these Terms.

If you choose, or are provided with, a username, password, or other security information, you must treat it as confidential and not disclose it to others. Notify us immediately if you suspect unauthorized access or a breach of security.

Intellectual Property Rights

All content, features, and functionality on the site — including text, software, images, and design — are owned by Buy Gold Studio and are protected by intellectual property laws.

You may not:

  • ● Modify or copy materials from the site.
  • ● Use content for commercial purposes without prior written consent.
  • ● Delete or alter copyright or trademark notices.

Violations will result in termination of your right to use the site.


Trademarks

Buy Gold Studio, our logo, and all related names are trademarks of our company. Unauthorized use of these marks is strictly prohibited.

Prohibited Uses

You may not use the site to:

  • ● Violate any laws or regulations.
  • ● Transmit spam, malware, or viruses.
  • ● Impersonate Buy Gold Studio or any other individual.
  • ● Interfere with the site’s operation or security.

Monitoring and Enforcement

We reserve the right to:

  • ● Pursue legal action for any unauthorized use.
  • ● Suspend or terminate access for policy violations.

Reliance on Information

Content on our site is for general information only. We make no guarantees regarding its accuracy or completeness.

Changes to the Site

We may update site content at any time but are not obligated to ensure all materials are current.

Information About You

All information collected through the site is subject to our Privacy Policy. By using the site, you consent to our data practices.

Linking to the Site

You may link to our homepage provided it does not suggest endorsement or damage our reputation. We reserve the right to withdraw linking permission without notice.

Links from the Site

We are not responsible for third-party content or any damages resulting from its use.

Geographic Restrictions

Our site is intended for users located in the United States. Accessing the site from other locations is done at your own risk.

Disclaimer of Warranties

We cannot guarantee the site will be secure, error-free, or uninterrupted. All services and content are provided "as is"

Limitation on Liability

To the fullest extent permitted by law, Buy Gold Studio will not be liable for:

  • - Personal injury or property damage.
  • - Loss of profits, data, or business.
  • - Incidental, consequential, or punitive damages.

Indemnification

You agree to defend, indemnify, and hold Buy Gold Studio harmless from any claims resulting from your violation of these Terms.

Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Massachusetts. Any disputes shall be resolved in the courts of Massachusetts.

Limitation on Time to File Claims

All claims must be filed within one (1) year of the event giving rise to the claim.

Waiver and Severability

If any provision is found unenforceable, the remaining terms shall remain in effect.

Entire Agreement

These Terms, along with our Privacy Policy, constitute the full agreement between you and Buy Gold Studio.

Your Comments and Concerns

For feedback or technical support, please contact us via the information available on our Contact Us page.